# When is customer service available? **URL:** \ **Category:** Uncategorized\ **Created:** [October 23, 2023, 3:29pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168 "2023-10-23T15:29:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Livysmiles](https://avatars.discourse-cdn.com/v4/letter/l/5f8ce5/32.png) [@Livysmiles](https://community.avail.com/u/Livysmiles)\ **Post date:** [October 23, 2023, 3:29pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168/1 "2023-10-23T15:29:38Z")
Hello, I have been trying to get assistance from Friday. I’ve submitted a request and contacted customer service via email. I understand that there’s no phone support on the weekends, but if you’re open 7 days a week via email support, I was expected to get a response. I’ve been calling all morning, and I’m receiving a message that phone support isn’t available due to a team meeting. Honestly, I just signed up on Friday for an upgraded account, and I must be honest and share that this has not been the best experience. I am simply trying to send a lease to a tenant. Since I created a payment schedule prior to sending the leave, it created an external lease and I no longer have access to delete it and create a lease with the correct lease terms. I would really appreciate a prompt response. Thanks. ---
**Author:** ![anon12762931](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@anon12762931](https://community.avail.com/u/anon12762931)\ **Post date:** [October 23, 2023, 4:03pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168/2 "2023-10-23T16:03:10Z")
@Livysmiles While I personally have not had your experience, I can understand your frustration. We’re a user community so not affiliated with Avail customer service and can’t help you with that. Do keep calling and don’t email, IIRC from another post you’d be best served talking with someone who can walk you through the process. Email response will probably be just to call them anyway. ---
**Author:** ![Livysmiles](https://avatars.discourse-cdn.com/v4/letter/l/5f8ce5/32.png) [@Livysmiles](https://community.avail.com/u/Livysmiles)\ **Post date:** [October 23, 2023, 4:05pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168/3 "2023-10-23T16:05:14Z")
Thanks! I’ve seen them respond to others on here, so I thought this might be my last ditch effort. I’m definitely still calling. Hopefully they’ll be out of that meeting soon. They certainly don’t respond to emails. ---
**Author:** ![anon12762931](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@anon12762931](https://community.avail.com/u/anon12762931)\ **Post date:** [October 23, 2023, 4:05pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168/4 "2023-10-23T16:05:19Z")
@Livysmiles Have you tried changing the end date on the current lease? That should terminate it in the system, and the payment schedule will be deleted as part of that. Then you can start fresh? ---
**Author:** ![anon12762931](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@anon12762931](https://community.avail.com/u/anon12762931)\ **Post date:** [October 23, 2023, 4:07pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168/5 "2023-10-23T16:07:13Z")
I’ve had really good luck with emails, actually… but mine are more about options to features or feature enhancements and not a possibly one-off situation like this sounds like it could be. Not sure how you got an external lease when you wanted an Avail lease(?) - it has never happened to me. ---
**Author:** ![anon12762931](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@anon12762931](https://community.avail.com/u/anon12762931)\ **Post date:** [October 23, 2023, 4:09pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168/6 "2023-10-23T16:09:37Z")
We did used to have a somewhat full time community manager, and he could help with some specifics, but that position hasn’t been staffed in quite some time. There are a few people who peek in every now and again, mostly marketing to post about new tutorials and articles on the site. ---
**Author:** ![Amanda](https://sea1.discourse-cdn.com/flex019/user_avatar/community.avail.com/amanda/32/562_2.png) [@Amanda](https://community.avail.com/u/Amanda)\ **Post date:** [November 14, 2023, 10:04pm UTC](https://community.avail.com/t/when-is-customer-service-available/4168/7 "2023-11-14T22:04:16Z")
@Livysmiles so sorry you’re experiencing issues contacting our customer care team. If you want to send me a direct message with your Avail associated email, I can have someone reach out directly.