# Landlord to Tenant communication - COVID-19

**URL:** <https://community.avail.com/t/landlord-to-tenant-communication-covid-19/979>\
**Category:** Landlord Questions\
**Created:** [March 31, 2020, 8:25pm UTC](https://community.avail.com/t/landlord-to-tenant-communication-covid-19/979 "2020-03-31T20:25:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Oliver](https://avatars.discourse-cdn.com/v4/letter/o/85f322/32.png) [@Oliver](https://community.avail.com/u/Oliver)\
**Post date:** [March 31, 2020, 8:25pm UTC](https://community.avail.com/t/landlord-to-tenant-communication-covid-19/979/1 "2020-03-31T20:25:28Z")

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The recent survey by AVAIL implies there should some type of special communication initiated by the Landlord to Renters as it relates to the COVID-19 pandemic. What should that communication be? What have other landlords communicated and what was the outcome?

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**Author:** ![neil](https://avatars.discourse-cdn.com/v4/letter/n/839c29/32.png) [@neil](https://community.avail.com/u/neil)\
**Post date:** [April 29, 2020, 2:43am UTC](https://community.avail.com/t/landlord-to-tenant-communication-covid-19/979/2 "2020-04-29T02:43:35Z")

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Hey Oliver,

I think you posted this about a month ago, so I hope you still find my response useful. I was involved in processing the findings for the recent Avail COVID-19 survey.

Your question gets at what I thought was one of the most interesting findings from the report. That is communication is key between landlords and tenants at a time of uncertainty to keep everyone in the loop and working towards common goals.

To answer more directly, I’m not sure that your communication needs to take a specific direction. As long as you mention something on the events that are transpiring around COVID-19 to your tenants, then you are showing them that you are aware and open to communication back from them. I think it gives tenants a jumping off point to let you know whatever might be important to express whether that is trouble paying the rent, critical maintenance issues, leaving the apartment for a long period of time, health emergencies, etc. They might still not communicate back, but it appears that this is often a sign that nothing is wrong.

Best of luck during these unique times.

-Neil