# Avail Identity Verification

**URL:** <https://community.avail.com/t/avail-identity-verification/2717>\
**Category:** Landlord Questions\
**Created:** [April 15, 2022, 5:30pm UTC](https://community.avail.com/t/avail-identity-verification/2717 "2022-04-15T17:30:14Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![sueblue34](https://avatars.discourse-cdn.com/v4/letter/s/96bed5/32.png) [@sueblue34](https://community.avail.com/u/sueblue34)\
**Post date:** [April 15, 2022, 5:30pm UTC](https://community.avail.com/t/avail-identity-verification/2717/1 "2022-04-15T17:30:14Z")

</div>

Can anyone tell me what Avail identity verification process is for verifying payments? What are the steps from the tenant’s side of the platform? The tenant full profile with name, dob, ssn and ID is in Avail system. I’m not understanding why this keeps happening.

I have a tenant that Avail keeps blocking the tenant payment because Avail is saying that their identity can’t be verified. The tenant has called the bank with me on the lines, and they have confirmed that this Avail system that is causing the issue.

Avail asked for an online notarization but me and the tenant have tried utilizing that process and have gotten nowhere.

---

<div class="post-metadata">

**Author:** ![Ramon\_Alvarez](https://sea1.discourse-cdn.com/flex019/user_avatar/community.avail.com/ramon_alvarez/32/564_2.png) [@Ramon\_Alvarez](https://community.avail.com/u/Ramon_Alvarez)\
**Post date:** [November 4, 2025, 11:15pm UTC](https://community.avail.com/t/avail-identity-verification/2717/3 "2025-11-04T23:15:04Z")

</div>

From what I can see this is part of the Digital ID thing they’re pushing down our throats